Refund & Cancellation Policy

This policy explains when you can cancel a Soil Health Card order, when you are entitled to a refund, and how long a refund takes. It applies to every Soil Health Card purchased from MySoil, a product of P2V Journey Private Limited.

A Soil Health Card is produced from satellite imagery of the field you pin. Occasionally that cannot be done - a field may have had no sufficiently clear satellite pass in the required window. If we cannot produce your report, you get your money back in full. You are never charged for a report you did not receive.

1. What you are buying

One Soil Health Card for one field, priced at Rs. 499 per card. The card estimates the 12 ICAR soil parameters from satellite data and returns them with crop-specific advisory. It is a digital product, delivered as described in our Service Delivery Policy.

It is an estimate produced by a model, not a laboratory test. Please read section 4 of our Terms of Service before purchasing, because the accuracy limits are not a defect and are not, by themselves, grounds for a refund.

2. Cancelling before you pay

You can abandon or edit an order at any point before payment, at no cost. Nothing is charged until the payment completes, and an unpaid order simply lapses.

3. Cancelling after you pay

Once payment succeeds we begin fetching satellite data and generating your card immediately, usually within minutes. Because the report is produced and delivered almost at once, an order cannot generally be cancelled after payment.

If you believe you paid in error, contact us within 7 days (section 6) and we will look at your specific case. We would rather resolve a genuine mistake than hold on to money you did not mean to spend.

4. When you get a full refund

We refund the full amount you paid, without you having to argue for it, in each of these cases:

• We cannot produce the report. If there is no usable satellite imagery for your field in the required window, or generation fails for any technical reason on our side, the order is refunded in full and automatically.
• You were charged more than once for the same field. Duplicate payments for one order are refunded in full.
• You were charged but received nothing. If the payment left your account and no report was delivered, the payment is refunded in full.
• The report is for the wrong field because of an error on our side. If we mis-processed the location you pinned, we will regenerate it correctly or refund it, whichever you prefer.

5. When we cannot refund

We say this plainly so there is no surprise later:

• The report was delivered correctly and you simply disagree with the values. The card is a satellite-derived estimate, and its stated accuracy limits are part of what you bought.
• You pinned the wrong field, or entered details incorrectly, and the report was produced for the location you gave. Please check the pin on the satellite image before paying - the app asks you to confirm it for exactly this reason.
• You expected a laboratory test. MySoil does not perform physical soil sampling, and this is stated before purchase.

If you think your situation is none of the above and still is not fair, write to us. This policy sets a floor, not a ceiling.

6. How to request a refund

Email support@mysoil.info with your Order ID (shown on the payment screen and on your card, in the form KG-00019), the mobile number used for the order, and what went wrong. Your dealer can also raise it on your behalf.

We acknowledge every refund request within 2 working days.

7. How long a refund takes

• We approve or decline within 5 working days of receiving your request, and tell you which.
• Approved refunds are initiated to the original payment method within 2 working days of approval.
• Your bank or UPI provider then takes its own time to credit you - typically 5 to 7 working days, occasionally longer. That part is outside our control, but we will give you the reference number so you can trace it.

Refunds are always returned to the account that paid. We cannot redirect a refund to a different account, and we will never ask you for your card number, UPI PIN, OTP or bank password in order to process one.

8. Failed and pending payments

If your payment fails, no order is created and nothing is charged. If money has left your account but the app still shows the order as unpaid, do not pay again - contact us with the Order ID and the UPI reference. Banks occasionally settle a payment late; where a duplicate has genuinely occurred, the extra payment is refunded in full under section 4.

9. Contact

P2V Journey Private Limited, 6th Floor, B-605, Aspiria, Bhagyalaxmi Properties, Infotech Park, Hinjawadi, Pune, Maharashtra 411057, India. Email support@mysoil.info, phone +91 90963 66698. Full details on our Contact page.